Refund policy

Returns & Refund Policy

We offer a 30-day return period, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Returns
To be eligible for a return, items must be:

• Unopened and unused
• In the same condition as received
• In original packaging
• Accompanied by proof of purchase

How to Request a Return
To initiate a return, please contact us at info@syncroflex.com. Once your request is reviewed and approved, you will receive a return shipping label along with instructions on how to send your item back.

Returns sent without prior approval will not be accepted.

Return Address
Syncroflex NZ Ltd.
71 Alfred Street
Blenheim Central
Blenheim 7201
New Zealand

Damages & Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can assess the issue and resolve it promptly.

Exchanges
If you would like to exchange a product, please contact us first so we can discuss the best solution and provide instructions. Exchanges are handled on a case-by-case basis to ensure the most suitable outcome.

Refunds
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please get in touch with our team for assistance.